Terms & Conditions

This website is owned and operated by Glad Cleaners Northwest, Inc., d/b/a Glad Cleaners and a/k/a Glad Cleaners, Inc. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. Our website provides information on dry cleaning, laundry, valet, and alteration services, as well as pickup and delivery options. By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. By choosing to use our services, you agree to (i) review the full-service description before committing, and (ii) enter into a legally binding contract when you place an order, complete the checkout or online scheduling process, and authorize payment. 

 

Glad Cleaners is not responsible for articles that are not picked up within thirty (30) days of the drop-off date. Glad Cleaners reserves the right to refuse to clean any garment or item. Glad Cleaners does not guarantee the removal of all stains although all efforts will be made, within reason, to do so. We follow the cleaning standards set forth by the Dry Cleaning and Laundry Institute International https://dlionline.org/.

 

Damage Policy

We take great care in cleaning and processing garments entrusted to us, using techniques tailored to each garment’s unique characteristics and condition, based on our expertise and decades of experience. We kindly ask that customers empty the pockets of their garments prior to cleaning, as Glad Cleaners is not responsible for any damage caused by items left in pockets. Glad Cleaners cannot assume responsibility for older garments with significant wear, exposure to elements, or pre-existing deterioration that may affect their condition following the cleaning process. We also cannot assume responsibility for weaknesses or manufacturer defects in materials that may result in minor holes or tears that are not apparent before cleaning. We cannot guarantee against color loss, bleeding, shrinkage, or damage to delicate fabrics. While we take every precaution to prevent issues by preparing garments carefully, including notifying customers and seeking approval for the removal or covering of buttons, buckles, and other attachments before the cleaning process, occasionally the outcome is not as desired.

 

Glad Cleaners is not responsible for any claim made after seven (7) days from the date of the pickup or delivery of said garment. Reimbursement will not exceed ten (10) times our charge for cleaning the damaged garment/item, regardless of brand or condition. Photos of the garment/item must be provided before any refund is issued. For any items that refunded, we request the option to retain the items for repair, donation, or further testing at our Dry Cleaning and Laundry Institute. Leather, suede, and fur garments and certain rugs are processed by a third-party vendor and subject to their damage/refund policy.
 

Loss of Item Policy

Glad Cleaners takes every measure possible in processing your garments/items, as to avoid any misplacement or loss. Although it is rare that a garment/item is misplaced or lost, a notification by the customer of the missing garment must made within 48 hours of the pickup or delivery of said garment/item. Every effort will be made to locate and/or recover the missing or lost garment. Glad Cleaners may request additional time to locate the garment/item. Glad Cleaners disclaims responsibility for any claim made after seven (7) days from the date of the pickup or delivery of said garment. If all efforts are exhausted in locating the garment/item, reimbursement shall not exceed ten (10) times our charge for the cleaning of said garment/item regardless of brand or condition. 

 

Wash & Fold Policy

All delicate garments/items must be clearly marked and placed in a separate bag within the main Cleaners bag if using our pickup and delivery service. These items will be washed on a delicate cycle. Any garment with hand washing instructions will also be treated as delicate and washed on a delicate cycle. Therefore, these garments must also be separated as described above. Reimbursement will not exceed ten (10) times our charge for cleaning the damaged garment/item, regardless of brand or condition. Photos of the garment/item must be provided before any refund is issued. For any items that are refunded, we request the option to retain the items for repair, donation, or further testing at our Dry Cleaning and Laundry Institute.

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Refund Policy

Glad Cleaners is not responsible for any claim made after seven (7) days from the date of the pickup or delivery of said garment. Reimbursement will not exceed ten (10) times our charge for cleaning the damaged garment/item, regardless of brand or condition. The garment/item must be provided before any refund is issued. For any items that are refunded, we request the option to retain the items for repair, donation, or further testing at our Dry Cleaning and Laundry Institute. Leather, suede, and fur garments and certain rugs are processed by a third-party vendor and subject to their damage/refund policy.

 

Pickup & Delivery Policy – Excludes Commercial & Wholesale Customers 

Glad Cleaners is not responsible for any damage, loss, or theft of orders before the orders are picked up and after the orders are delivered. If we see any evidence of the aforementioned situations upon inspection, we will notify the customer before proceeding with the cleaning process. Customers are responsible for identifying items intended for wash and fold and those items intended for dry cleaning. If orders do not contain this separation, Glad Cleaners will make their best judgment in the cleaning process. The dirty laundry Cleaners bag will be returned with the order upon delivery, but any disposable bags used for the separation of wash/fold and drycleaning will not be returned and discarded. All orders for pickup and delivery will be placed in the location specified in the customer’s pickup and delivery instructions. By using our service, you grant Glad Cleaners permission to leave your laundry at the designated location at the same address where the order was picked up, whether or not you are present. Pick-up and delivery times are at the discretion of Glad Cleaners, but days of service will remain as listed on our website. If additional routes or service days are added, or in the case of holidays, schedules need to be modified, customers will have advanced notice. There is a minimum requirement of 15lbs for wash and fold pick-up and delivery service. 

 

Payment Policy

Glad Cleaners is not responsible for any claim made after seven (7) days from the date of the pickup or delivery of said garment. Reimbursement will not exceed ten (10) times our charge for cleaning the damaged garment/item, regardless of brand or condition. The garment/item must be provided before any refund is issued. For any items that are refunded, we request the option to retain the items for repair, donation, or further testing at our Dry Cleaning and Laundry Institute. Leather, suede, and fur garments and certain rugs are processed by a third-party vendor and subject to their damage/refund policy.